AI Chatbots Versus Human Healthcare Professionals: A Systematic Review and Meta-Analysis of Empathy in Patient Care
URL https://www.medrxiv.org/content/10.1101/2025.06.09.25329258v1.full.pdf Stage Normal Science Paradigm framing The current paradigm is the importance of empathy in healthcare and patient outcomes. This preprint operates within this paradigm by investigating whether AI can also fulfill this important role. Highlights This systematic review and meta-analysis examines existing research comparing the perceived empathy of AI chatbots and human healthcare […]